Thank you for visiting (“HammerHead”). This Privacy Policy tells you how we use personal information collected at this site. Please read this Privacy Policy before using the site or submitting any personal information. By using, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to future use of  You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Personal Information

We collect personally identifiable information, like names, postal addresses, email addresses, zip codes, etc., when voluntarily submitted by our users. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, specifically your purchases from, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We will not submit individual user information to any third party, except when required by law or explicitly permitted by that individual user.


The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology.  However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.  Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.  However, some HammerHead Trenchless website features and services may not function properly if your cookies are disabled.

Private Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your information is safely stored on our servers.  However, HammerHead cannot guarantee that third parties will not unlawfully intercept or access transmissions or private communications. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Credit Card and other financial information used to make purchases through is collected by Bank of the West in their ELAVON payment processing system.  We make no warranties regarding the ELAVON system, nor do we ever see such financial information.  For information on the ELAVON system, go to

Passwords and Security

A username and password are required to make purchases from  Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Your username and password are the keys to your account. Use unique numbers, letters, and special characters and do not disclose your HammerHead username and password to anyone. If you do share these with others, remember that you are responsible for all actions taken in the name of your account on HammerHead’s web site and third-party web sites accessed using your HammerHead identity. If you lose control of your username and/or password you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your username or password has been compromised for any reason, change the compromised information and immediately notify HammerHead.

Privacy Contact Information

If you have any questions, concerns, or comments about or privacy policy you may contact us using the information below:

By e-mail:

Changes to this Policy

HammerHead will occasionally update this Privacy Policy to reflect company and customer feedback. If there are material changes to this Privacy Policy or in how HammerHead will use your personal information, HammerHead will prominently post such changes prior to implementing the change. HammerHead encourages you to periodically review this Privacy Policy to be informed of how HammerHead is protecting your information.